We offer a wide range of high-quality beauty products, including skincare, haircare, makeup, and beauty accessories. We carefully curate our collection to ensure that each item supports your beauty routine and well-being.

Placing an order is easy! Simply browse our website, add the products you wish to purchase to your cart, and proceed to checkout. You'll be asked to provide shipping details and select your preferred payment method. Once your payment is processed, you’ll receive an order confirmation email.

We accept a variety of secure payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
• PayPal
• Other electronic payment methods (as listed at checkout)

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track the status of your shipment on the carrier’s website. You can also log into your customer account to view your order status.

Delivery times depend on your location and the shipping method you choose. In general:

• Standard Shipping: 7–14 business days
• Express Shipping: 3–7 business days

Please note that delivery times may vary due to unforeseen circumstances like weather, customs delays, or high-demand periods.

Shipping costs are calculated based on the weight of your order and your delivery location. You will be able to see the shipping charges before finalizing your purchase at checkout.

We also offer free shipping for certain orders or to specific regions, depending on ongoing promotions. These details will be visible during checkout.

Yes, we offer international shipping to most countries. If you are unable to find your country listed during checkout, feel free to contact us at support@nimbari.com for more information.

Yes, we accept returns within 30 days of receiving your order. The item must be in its original condition and packaging, unused, and undamaged. Please refer to our Return and Refund Policy for complete details.

If you receive a damaged or faulty item, please contact us immediately at support@nimbari.com. We’ll assist you in arranging for a replacement or refund. We may request photos of the damage to help us resolve the issue.

You can reach our customer support team in the following ways:

• Email: support@nimbari.com
• Phone: +1 (707) 347-3408 (Available during business hours)
• Address: RM 509, 5/F The Cloud 111, Tung Chau St, Tai Kok Tsui, Hong Kong

We’re available to assist you from Monday to Friday: 9:00 AM - 6:00 PM (GMT+8) and Saturday: 9:00 AM - 2:00 PM (GMT+8).

Yes, we offer gift cards! You can purchase them directly from our website. Simply select the gift card option during checkout, and you’ll receive it by email.

We process orders quickly, so once your order is confirmed, we may not be able to make changes or cancellations. However, if you need assistance, please contact us immediately at support@nimbari.com, and we’ll do our best to accommodate your request.